CCaaS

Jul 14, 20233 min

Key points for designing an Omnichannel Contact Center

Key points to be considered,when designing an Omnichannel Contact center. Gather High-level Requirements. Inbound Contact Centrer with...

Jul 3, 20233 min

Ten Tips to Design a Perfect Outbound Dialer Solution.

Here are 10 top requirements which need to be fulfilled to design a perfect outbound dialer solution. 10 Tips for Designing an Outbound...

Jul 3, 20232 min

Which CCaaS Solution is best for a Basic IVR & ACD requirement.?

Best CCaaS solution for Basic IVR & ACD Routing