We serve and assist organisations looking to automate and enhance customer experience through Virtual Assistants and bots. We provide expert consulting for a range of solutions available today to best fit your organization and your customer requirements.

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​We guide on solutions ranging from, Google CCAI, Kore.ai, Sprinklr, Genesys Cloud CX AI, NICE CXOne Enlighten AI, IBM Watson, Salesforce Einstein and their integration with your legacy and cloud CCaaS/SaaS environment. 

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Google CCAI/Dialog Flow CX

Kore.AI

Sprinklr

Genesys Cloud CX AI

NICE CXONE AI

IBM Watson

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Also Contract & Connect with us at Upwork

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We have been in the Contact Center Technology Industry for 27+ years; we assist organizations, that are looking for Virtual Assistants, Bots, Voice Bots, Chatbots, Customer experience transformations, or optimize existing IVR/Bot/Chat flows.

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We provide curated services ranging from design, architecture, development, operations & maintenance & project management.

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Our speciality is in providing end-to-end experience, especially in the following

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• Virtual Assistant, Agent Assist, Bot related Consulting, design, architecture, development, operations support & maintenance.

• Development of Bot & VA flows

• End to End Integration, Bot to Agent handover, Agent to Bot Handover

• Knowledge base integrations for Agent Real Time Assist

• Omnichannel support ( Voice, chat, social, WhatsApp, WebRTC etc)

• VA/Bot self-service flow, chat flow, design, development, troubleshooting.

• Third-party Bot Integrations ( Amazon Lex, Google CCAI Dialogflow, Chat GPT, Open AI, Kore.ai, Sprinklr etc)

• Bot & CRM integrations ( Salesforce, ServiceNow, SAP)

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Our Key skills

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• Deep know-how and expertise in building Virtual assistants and bots from various Vendors.

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• Expert in On-Premise and cloud-based Contact center solutions.

 

• IP Telephony, SIP Trunking, Intelligent Routings, Automatic Call Distribution, IVR self-service design, Business & IVR Flows.

 

• Omni channel solutions include Chat, SMS, Social Media Messaging, and WebRTC.

 

• Workforce Management, NLP, Chat Bots, Outbound Dialers, CRM integrations solutions.

 

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Certifications

• AWS Certified - Amazon Connect (Technical)

• AWS Partner - Amazon Connect  (Digital)

• AWS Partner - Amazon Connect Primer

• AWS Partner - Amazon Connect & the Control Panel (CCP)

• Five9 implementation ( VCC/inbound/outbound/blended)

• Amazon Connect: Introduction to the Administrative Interface

• Genesys Certified Professional - Interaction Dialer

• Genesys Certified professional - ICCE (Interaction center certified Engineer)

• Nice CXone Certified Implementation Partner

• Nice CXone - ACD administration

• Avaya Oceana solution Implement Certified

• Avaya Aura Communication Applications Implement

• Salesforce CRM Mountaineer Rank ( 40+badges)